TelefonSeelsorge Deutschland

TelefonSeelsorge Deutschland

Intranet & online counselling platform to support and integrate the work of 103 independent counselling centres.

Deliverables: Website

  • Design
  • Transform
  • Release
  • Maintain

Overview

DOM designed, developed and operated TelefonSeelsorge Deutschland’s intranet and digital counselling services, continuously working to improve the client’s platform. It provides easy access to anonymous counselling services whilst supporting digital collaboration across 103 independent counselling centres. At its core lies a secure and trusted digital counselling workflow. Alongside chat, email and other formats, the platform provides case management features, role-based access control, dashboards, as well as calendar and appointment management. Data protection, accessibility and user-centred design have been key requirements throughout.

Services

  • Concept development & UX/UI design
  • Full-stack web development
  • Digital counselling tools
  • Case management features
  • Role & access management
  • Calendar & appointment management
  • Intranet & dashboards
  • Reporting & analytics
  • Accesible software development
  • Managed hosting
  • TelefonSeelsorge desktop website images 1

    Highlights

    1.2 million

    Counselling sessions in 2025

    103

    Counselling centres integrated

    2016–2025

    Continuous development & integration

    Nationwide

    Digital counselling platform used across Germany

    Other projects

    EDEKA smart - App & Website

    EDEKA smart - App & Website

    An all-in-one software solution for telecommunications services Deliverables: App & website: We developed Edeka smart’s prepaid activation page and customer portal, both as a native app and website for Telekom Deutschland GmbH. All platforms of this all-in-one software solution for prepaid telecommunications services have been adapted to meet the requirements of the new European Accessibility Act.

    Design Transform Release Maintain

    Accessible software solutions

    Accessible software solutions

    Designing and building accessible software solutions: To ensure that technology serves everyone, we develop digital solutions that are fully accessible and compliant with the European Accessibility Act (EAA). By integrating accessibility best practices directly into our design components, we make our digital products inherently inclusive. To establish development standards aligned with the EAA, we define and implement software according to the following key accessibility features:

    Design Transform Release Maintain

    Edenred - Voucher Platform

    Edenred - Voucher Platform

    A content management driven voucher platform: Based on our platform SpreadSpace, we extended the Edenred customer platform for tax-free non-cash benefits with our headless content management system Spreadspace. We continuously maintain and support this content management driven full-stack websolution.

    Design Transform Release Maintain

    Managed Hosting

    Managed Hosting

    Security, Performance, and Full Service: With our managed hosting service, you can concentrate on your core competencies—we take care of the entire operation and management of your servers and applications, from needs analysis to ensuring secure, high-performance, and stable hosting operations.

    Maintain

    NORMA connect - App & Website

    NORMA connect - App & Website

    End-to-end software solution for telecommunications services: We developed a native app and website for Norma connect’s customer portal together with Telekom Deutschland GmbH. All platforms have been modified in accordance with the new European Accessibility Act.

    Design Transform Release Maintain

    Neufert Foundation - Website Relaunch

    Neufert Foundation - Website Relaunch

    Website relaunch in line with Bauhaus design: We conceptualized, designed, and implemented the Neufert Foundation’s new website in line with Bauhaus design.

    Design Transform Release

    Youth Migration Services - Intranet & digital counselling platform

    Youth Migration Services - Intranet & digital counselling platform

    A holistic maintenance offering & web based counseling platform: We developed and have been operating jmd4you, the digital counselling platform for Germany’s Youth Migration Services since 2017. Supporting the work of around 500 local services across the country, the platform provides access to professional guidance and online support to young people of immigrant descent. DOM is responsible for the platform’s ongoing technical and functional development from UX/UI and role-based user management to secure chat and email counselling, appointment scheduling, hosting and operations. We continue to develop jmd4you in close collaboration with the client to meet the changing needs of digital counselling and the people who use it.

    Design Transform Release Maintain